Thank you for shopping with us! Your satisfaction is our top priority, and we’re committed to making your shopping experience a positive one. If you’re not entirely happy, we're here to help.
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
The item must be unused and in the same condition that you received it.
It must be in the original packaging.
You must have the bill or proof of purchase.
Refund requests must be made within 15 days of receiving your order.
2. Non-Refundable Items
The following items are not eligible for refunds:
Gift cards
Downloadable software or digital products
Items marked as "final sale"
Perishable goods (e.g., food, flowers)
3. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at redpointconsultinginc@gmail.com with photos and a description of the issue. We’ll arrange a replacement or refund at no extra cost to you.
4. How to Request a Refund
To request a refund:
Contact our support team at redpointconsultinginc@gmail.com with your order number and reason for the return.
Once approved, we’ll provide instructions on how to return the item.
After we receive and inspect the returned item, we will notify you of the status of your refund.
5. Refund Processing
Once approved, your refund will be issued to your original payment method within 5–10 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank. If you’ve done all of this and still have not received your refund, please contact us at redpointconsultinginc@gmail.com.
6. Return Shipping
Customers are responsible for paying return shipping costs unless the item is damaged or incorrect.
For your peace of mind, we suggest choosing a shipping method that includes tracking and insurance. We can’t guarantee we’ll receive your returned item.
7. Exchanges
We offer replacements only for items that arrive damaged, defective, or if you receive the wrong item. If you need to exchange it for the same item, e-mail us at redpointconsultinginc@gmail.com.